• Bartending and the Art of Digital Hospitality (10/10/2023)
• Knowledge Management -is- Customer Service (10/3/2023)
• A Knowledge Manager Elevator Pitch (9/21/2023)
• Content Strategy vs Content Strategy (9/14/2023)
• AI for Headshots: A Cost-Effective Solution for LinkedIn Profiles (9/8/2023)
• Creating a GREAT LinkedIn Profile (8/28/2023)
• KCS By Any Other Name… (8/21/2023)
• But WHY should I be active on LinkedIn??? (8/18/2023)
• Microcontent, Lego, and the Future of Customer Success (8/8/2023)
• Treat your KCS Implementation as a Program – Not a Project (8/2/2023)
• AI in Customer Success: 5 Key Guidelines (7/26/2023)
• 5 essentials for building your personal brand on LinkedIn (7/20/2023)
• The Top Five MVPs for a KCS Implementation (7/12/2023)
• Redefining Enterprise Customer Success (6/28/2023)
• How Content Professionals Can Stay Relevant in the Age of Generative AI (6/19/2023)
• The Art of Objection Handling (6/12/2023)
• Prompt Engineering: The Next Job Skill, Not The Next Job (6/5/2023)
• The One Thing You Must Do for a Successful KCS Implementation (6/2/2023)
• People are People (5/30/2023)
• Reclaim dominance over your Inbox (5/23/2023)
• Knowledge as an Asset (5/18/2023)
• Building a Knowledge Sharing Culture with KCS (5/15/2023)
• Solving Problems – Invert Your Thinking (5/10/2023)
• The future of Knowledge Management in the time of Generative AI (5/5/2023)
• Imposter Syndrome Can Prevent You from Getting Your Dream Job (5/5/2023)
• Great LinkedIn Feature for Job Seekers (5/3/2023)
• Transcribe Unlimited Audio Minutes for Free(ish) (5/1/2023)
• Arc – My new browser of choice (4/27/2023)
• LED Key lights without spending any money (4/12/2023)
• Rebooting a KCS Program (4/5/2023)
• CSI Member Summit 2023 personal recap (4/3/2023)
• An open letter to my team… (3/8/2023)
• The Content Success Quadrant (3/1/2023)
• My 2023 desk setup (2/25/2023)
• Why I want to be the dumbest person in the room, and so should you (2/23/2023)
• The rise of micro-content; or, how Hemingway paved the way for Social media (2/20/2023)
• Quiet quitting and the adoption of calculated mediocrity (2/13/2023)
• A simple, not so simple, art commission (1/19/2023)
• Work from home advice (3/25/2020)
• Impostor syndrome (8/22/2019)
• I saw myself at a software conference (6/17/2019)
• In defense of the selfie (5/29/2019)
• Flavour nerds (3/4/2019)
• The On Being Human Podcast – Episode 12 (1/29/2019)
• This was going to be a 2018 recap… (12/31/2018)
• So long, Klout…. (5/11/2018)
• In honour of world Goth Day…. (5/22/2017)
• Another turning point… The closing of TVD (4/21/2017)
• 5 underutilized Facebook features (2/2/2017)
• Change is the only constant (8/10/2015)
• Another trip to Vancouver Island, BC (8/9/2015)
• Reminiscing with my day job blog posts (12/19/2014)
• Ten books that impacted my life (8/29/2014)
• Psst, I have a Secret (6/13/2014)
• It can’t be just me, right? (6/5/2014)
• A social quandary (5/29/2014)
• My takeaways from WriteTheDocs 2014 (5/7/2014)
• Don’t blame the tools (5/1/2014)
• Information is currency; Privacy doesn’t exist (4/23/2014)
• Customer service is easy, so why is it so hard? (4/17/2014)
• Driving behaviour by metrics; a Google Page Rank discussion (4/9/2014)
• Personal or Professional: Why not both? (4/3/2014)
• A missive on the TVD Logo (3/26/2014)
• Know your audience (3/19/2014)
• Of social business and sand castles (3/13/2014)
• Stop talking, start doing. (3/6/2014)
• Hiring ducks and eagles helps build a social business (2/26/2014)
• Two tenets for a successful social business program (2/13/2014)
• A business ethos that transcends industry (2/5/2014)
• Gamification is great, until it destroys us (1/28/2014)
• Community as a key to success; or, there’s Too Many Secrets (1/22/2014)
• Sentiment analysis is dead, long live sentiment analysis (1/9/2014)
• A Merry Christmas to all! (12/25/2013)
• Just yes or no, thank you. (12/20/2013)
• Advertising gone wrong – sexism exemplified (12/11/2013)
• My top performing posts in 2013 (12/5/2013)
• Train horns and social business (11/20/2013)
• Be a successful social business by being social internally too (11/13/2013)
• Our complex social connections (11/6/2013)
• Your blog posts suck and no one is reading them (10/30/2013)
• You should start blogging NOW: A lesson in the benefits of blogging (10/24/2013)
• A NaNoWriMo roundup from years past (10/24/2013)
• Learning Social Business from KM failures (10/17/2013)
• The measure of a man (10/10/2013)
• Blogging 101 for Subject Matter Experts (10/1/2013)
• One day more; a midweek missive on #SMWChicago (9/25/2013)
• A discussion on barriers to social participation (9/19/2013)
• Finding a Facebook page’s RSS feed (9/10/2013)
• Barriers to social participation and how I moved past them (9/4/2013)
• Privacy and social engagement (8/28/2013)
• The fear of saying the wrong thing (8/20/2013)
• My embedded portfolio (7/25/2013)
• Do influencers deserve to be paid? (7/17/2013)
• Deeper content automation via Feedly and IFTTT.com (7/10/2013)
• How social business is like whiskey, a presentation (6/27/2013)
• The intrinsic fallacy of “I don’t have time for that” (6/19/2013)
• Get that job: Using social media to stand out (6/13/2013)
• The year of social: takeaways from IBM Innovate 2013 (6/7/2013)
• Culture change, innovation, and the necessity of disruption (5/30/2013)
• Blue Galaxy and the future of business (5/22/2013)
• The dark-side of social media: the chasm of polarization (5/17/2013)
• Best efforts as a best practice (5/10/2013)
• Fear of failure and disruption; on stifling innovation. (5/2/2013)
• On being a social business (4/24/2013)
• Improve your personal digital eminence by adding value (4/15/2013)
• To succeed in business, don’t do what I do (4/10/2013)
• To build a ship, teach them to yearn for the sea… (4/4/2013)
• Build your success by claiming your name-space (3/28/2013)
• Time-shifting tweets to reach global audiences (3/20/2013)
• Practical steps for getting started in Social Business (3/14/2013)
• How good intentions can widen the social gap (3/6/2013)
• Staying out of trouble by legally reusing photographs (2/27/2013)
• A photo-blog of our trip to Victoria, B.C. (2/22/2013)
• Using RSS and Email to prevent future embarrassment (2/6/2013)
• On citing sources (1/30/2013)
• A weekend jaunt to Evergreen Aviation and Space Museum (1/23/2013)
• My top 5 strengths- redux (1/17/2013)
• My top 5 strengths; Or, how this was a different post until I went to write it (1/17/2013)
• Membership drives versus organic growth (1/11/2013)
• Influence is irrelevant (1/9/2013)
• Looking back at 2012 (12/31/2012)
• 2013: The Year of Influence (12/20/2012)
• Vague blogging (12/12/2012)
• A practitioner’s perspective on putting the SOCIAL back in social business (12/3/2012)
• Big Bottom Whiskey review and photos (11/28/2012)
• Empty chairs at empty tables (11/21/2012)
• How to shoot yourself in the foot (11/14/2012)
• Diminishing Returns: On Judicious Hashtagging (11/7/2012)
• Own your content, claim your authorship (10/31/2012)
• This is not a love song (10/24/2012)
• Gardening has defined my adulthood success (10/17/2012)
• Another 1760 mile round trip… (10/12/2012)
• Photo editing (10/2/2012)
• Social media- The invisible cost of ownership (9/26/2012)
• The art of unfriending- humanism in social media (9/18/2012)
• WaywardCelt Photography: The official launch (9/13/2012)
• Building a better business: Hiring ducks and eagles for the right jobs (9/5/2012)
• Working Outside the Inbox- A presentation (8/29/2012)
• YOU are a community manager (8/22/2012)
• Working Outside the Inbox: Think Friday- A WOTI recap (8/17/2012)
• Silver Falls and trellise train tracks (8/15/2012)
• Take an afternoon shower (8/10/2012)
• My own digital detox (8/6/2012)
• Finding my path to the woods…. (7/24/2012)
• The Naked Marketers, Ep 62: Jason O’Donnell talks smart social strategy (7/18/2012)
• The ethical treatment of data (7/11/2012)
• A day late and a dollar short… (7/5/2012)
• Best Practices (6/29/2012)
• Oregon flowers, landscapes, and architecture (6/19/2012)
• Working Outside the Inbox: Returning from vacation (6/15/2012)
• Flow, cadence, rhythm, frequency… (6/12/2012)
• Why all the fuss over stolen LinkedIn passwords: (6/8/2012)
• Automating cross-channel posting of social content… (6/6/2012)
• Conquering Fear: Mt. Rushmore- a quick 3,116 mile solo ride (6/1/2012)
• Fear of DOING (5/17/2012)
• A Moo review- Moo.com (5/14/2012)
• A day in photos- whiskies and welding (5/9/2012)
• To be provocative, or to be safe? Thoughts on managing digital personas (5/2/2012)
• Protect yourselves, stay vigilant (4/25/2012)
• Command & Control (4/19/2012)
• Whiskies all around me! (4/12/2012)
• Working outside the inbox- Stubbed my toe on a metrics table (4/3/2012)
• Working Outside the Inbox: Put your Inbox in the upstairs bathroom (4/2/2012)
• Spam (3/29/2012)
• Jackalopes DO exist… (3/26/2012)
• Working Outside the Inbox: Those pesky status updates (3/19/2012)
• YouTube and RSS: Building a feed link (3/16/2012)
• A smattering of maritime photography (3/8/2012)
• A weekend of painting (3/1/2012)
• Universal truths and connecting the dots (2/24/2012)
• Working Outside the Inbox, Step 3: Move conversations to the right home! (2/21/2012)
• Looking forward…. and setting my sights (2/16/2012)
• Two weeks into killing off e-mail… (2/10/2012)
• Email is dead to me (2/1/2012)
• Brain dump: Lessons learned co-hosting a biweekly call for 3 years (1/23/2012)
• In honour of the winter storms (1/17/2012)
• Portland’s Lan Su Chinese Gardens (1/10/2012)
• Negativity… (1/4/2012)
• This is not a resolution… (12/30/2011)
• NaNoWriMo, 2011 begins today. (11/1/2011)
• Reducing meetings and influencing people… (10/21/2011)
• Why you should care about online activity tracking (9/30/2011)
• The etiquette of retweet requests (and how to improve your reach) (9/29/2011)
• The social stewardship of sharing (9/22/2011)
• WordCampPDX, an unconference (9/19/2011)
• Lamentations of a wannabe writer (9/15/2011)
• We can be spontaneous… just let us know so we can plan for it. (9/6/2011)
• The grime… (9/2/2011)
• Catching up… (8/29/2011)
• A brief jaunt up to Timberline Lodge (8/15/2011)
• As promised, yard cleanup before and after pictures (7/22/2011)
• Some brief thoughts on Google+ (7/14/2011)
• Some brief thoughts on the Media and our Judicial System (7/5/2011)
• A quick trip to Seattle (6/27/2011)
• On the value of thought leadership (6/23/2011)
• Been a bit focused recently… (6/13/2011)
• Over on the 3DC blog: A whiskies inspired weekend… (5/26/2011)
• Musings on social business ROI for support… (5/16/2011)
• My first photo prints since high school, an Mpix review (5/4/2011)
• A weekend in Vancouver BC, with photos! (4/26/2011)
• From snapshot to art… an elusive shift (4/19/2011)
• A TOAST event, a non-official 3DC tasting (4/11/2011)
• Warrior Rock Light, Oregon (4/6/2011)
• Whiskies of the World, 2011 (4/5/2011)
• I need to blog, but I have nothing to say… (3/17/2011)
• Photos from Evergreen and the Coast (3/11/2011)
• How to reduce meetings and influence people…. (3/4/2011)
• On the hunt for covered bridges (2/23/2011)
• Can you name the second largest waterfall… (2/18/2011)
• A few pictures of dinner, Feb 14th , 2011 (2/16/2011)
• 1960’s Operator’s Headset modification completed (2/14/2011)
• Raz visited for business this week… (2/11/2011)
• Balance as a photographer and blogger (2/8/2011)
• Stonehenge and a lesson learned (2/1/2011)
• Operator, give me information… (1/28/2011)
• How very meta… (1/26/2011)
• The epic closet battle of 2011 (1/24/2011)
• On personal digital eminence, an aside (1/20/2011)
• Blatant self promotion (1/17/2011)
• Rediscovering photography (1/12/2011)
• Some weekend treasures (1/11/2011)
• Secrets: I fear commitment (1/10/2011)
• In which I meet my birth mom… (12/14/2010)
• Signal boosting for my dad (12/13/2010)
• Vacation ride recap; the truncated edition. (9/7/2010)
• Here’s a scary thought for you (8/20/2010)
• The clock keeps ticking (8/19/2010)
• On finding a tattoo artist; the annotated edition. (8/9/2010)
• The linchpin never forgets the funny (8/9/2010)
• A brief musing on personal branding versus personal life… (8/2/2010)
• On discovering and meeting new family (5/21/2010)
• Oh, but I have been remiss… (4/30/2010)
• My, what a productive weekend (or two). (4/26/2010)
• How do you change culture? An honest question with no answers, yet… (3/12/2010)
• A short diatribe on Social Media pitfalls and pet peeves (2/19/2010)
• Social Media; Who’s doing it right? Forrester? The BBC? (2/10/2010)
• New Ink: I had an itch, so I scratched it. (2/9/2010)
• On interviews, blogging, and transparent collaboration (2/5/2010)
• Odd sense of validation from re-tweets… (1/29/2010)
• The power of the interwebs on one man’s happiness (12/18/2009)
• Recycling content… or, putting work into practice (12/15/2009)
• For the love of coffee (12/7/2009)
• The Great Western roadtrip (or how I learned to stop thinking and love the war) (10/15/2009)
• The Gospels According to Seamus: The Exiled years (Whiskies of the World, 2009) (4/21/2009)
• And now for something completely different… (3/10/2009)
• It is kinda like my hearse… (3/9/2009)
• A decidedly work centric post… (2/4/2009)
• Welcome to America… (2/2/2009)
• The opposite of 20 Questions… (1/5/2009)
• The Great PDX snow-in of 2008 (12/21/2008)
• NaNoWriMo Day 26: The finish line (11/26/2008)
• Write or DIE! (11/22/2008)
• NaNoWrimo Week 3 (11/19/2008)
• NaNoWriMo days 10 through 12 (11/13/2008)
• Audiophile Amusements (11/12/2008)
• NaNoWrimo days 8 and 9 (11/10/2008)
• NaNoWriMo day 7… a story begins to unfold. (11/8/2008)
• NaNoWriMo, Day 6… the location and the speed bump of passion. (11/7/2008)
• NaNoWriMo day 5, time to move on… (11/6/2008)
• NaNoWriMo, Day 4 is now behind me… (11/5/2008)
• NaNoWriMo update, day 3. (11/4/2008)
• Reflections on NaNoWrimo, day 1 and 2… (11/2/2008)
• NaNoWriMo…. Am I off my rocker? (10/30/2008)
• Pumkin carving, ’08 (10/12/2008)
• A quick review of “LongWay Down” (8/1/2008)
• The Gospel According to Seamus, Chapter the Third. The rise of the 3DC. (4/4/2008)
• The 3DC in the round… (4/1/2008)
• Raz’s Whisky Barley Stew (12/10/2007)
• Seamus’ Opinionated Guide to buying Whiskies as Gifts… (11/29/2007)
• I’m sorry I missed your call; I was in jail on Saturday. (10/15/2007)
• John Glaser of Compass Box Whiskies Featured in Wired Magazine (10/15/2007)
• Oregon Whiskeys highlighted in Food & Wine Magazine (10/12/2007)
• On Patrol; a Citizen’s story… (10/8/2007)
• Announcing the NEW and IMPROVED 3DrunkenCelts.com website! (10/8/2007)
• On Absinthe… (9/26/2007)
• An eye-opening weekend… (9/24/2007)
• A 1797 mile weekend and other related stories… (9/17/2007)
• A quick write up I just added to the www.3DrunkenCelts.com site (10/2/2006)
• This weekend saw the 3 Drunken Celts become -almost- legitimate. (9/11/2006)
• Lenore got her tags yesterday… (4/19/2006)
• I posted this to the pro-car forum, but thought it should be here as well. (4/10/2006)
• The Gospel According to Seamus, Chapter 6 (3/31/2006)
• The Gospel According to Seamus, Chapter 5 (3/31/2006)
• The Gospel According to Seamus, Chapter 4 (3/30/2006)
• The Gospel According to Seamus, Chapter 3 (3/30/2006)
• The Gospel According to Seamus, Chapter 2 (3/30/2006)
• The Gospel According to Seamus, Chapter 1 (3/29/2006)
• Holy crap we may just become legit after all! (3/1/2006)
• Lenore is “home”, so to speak… (2/4/2006)
• Big news that nearly all of you didn’t expect…. (1/30/2006)