This is a post about knowledge management, steeped in a boozy metaphor… Knowledge management is quietly becoming context management. Generative AI didn’t cause the shift, it just made it impossible to ignore. I’ve spent enough years around distilling to know where the romance goes: straight to the copper. Visitors want their picture taken next to…
You can’t. Absorb that idea. Know that you are not the right fit for every job or team and that there is no perfect resume for any of them. Now, read on to see why you can’t build the perfect resume… Here’s a “How to Write a Perfect Resume” according to my LinkedIn feed: Pay…
Bartending and the Art of Digital Hospitality We exist in a digital information age where the concept of hospitality has taken on a new form. Just as a skilled bartender anticipates and fulfills the needs of their patrons, knowledge management professionals are now embracing the role of digital hosts, providing exceptional service in the virtual…
Knowledge Management: The Unsung Hero of Customer Service As we celebrate Customer Service Week* and honor the hardworking frontline representatives, it’s essential to also recognize the often-overlooked teams behind the scenes who share the same service mindset and goals within organizations. One such team is knowledge management, which plays a crucial role in delivering exceptional…
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