This morning I posted a short bog article on Notes from Rational Support outlining the “Think Friday” and hackday concepts in IBM as different ways of implementing Google’s 20% time policy. I’d encourage you to take a few moments and check it out…. In that short post, however I didn’t touch on the logistics of…
Another in an on-going series of social business insights. Having worked in social business for quite some time now, I’ve made my fair share of mistakes, missteps, and outright fails. Luckily for you, that also means I’ve learned a few things along the way as well. As it stands, I typically figure if I’ve learned…
No, this has nothing to do with music, sex, or television … it is, instead, another in my series of social business “secrets”. In this case, “flow, cadence, rhythm, and frequency” all refer to critical pieces in content sharing, which if ignored, will do more harm than good. At best you may be ignored, at…
… have a look up my sleeves into some of my “secrets” to managing social channels: The general consensus in the social business world is that heavy automation is a bad thing, that all channels should have their own content tailored to that audience. While that is excellent advice (which I’ve recommended time and time…
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