Bartending and the Art of Digital Hospitality
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Bartending and the Art of Digital Hospitality

Bartending and the Art of Digital Hospitality We exist in a digital information age where the concept of hospitality has taken on a new form. Just as a skilled bartender anticipates and fulfills the needs of their patrons, knowledge management professionals are now embracing the role of digital hosts, providing exceptional service in the virtual…

Knowledge Management -is- Customer Service
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Knowledge Management -is- Customer Service

Knowledge Management: The Unsung Hero of Customer Service As we celebrate Customer Service Week* and honor the hardworking frontline representatives, it’s essential to also recognize the often-overlooked teams behind the scenes who share the same service mindset and goals within organizations. One such team is knowledge management, which plays a crucial role in delivering exceptional…

Content Strategy vs Content Strategy
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Content Strategy vs Content Strategy

Content Strategy vs Content Strategy Content strategy is a vital part of any business, and it involves planning for the creation, delivery, and governance of useful, usable, and effective content about a particular topic or set of topics. There are two main areas that businesses focus on when it comes to content strategy, namely marketing…