Posts of a work centric variety
The One Thing You Must Do for a Successful KCS Implementation As a KCS (Knowledge-Centered Services) program manager, I’ve seen many first line managers focus solely on core support case driven metrics like time-to-resolution (or worse, simple case volume counts) for their teams, particularly when they are under pressure. While this is understandable, it can…
Why We Should Use “Human Skills” Instead of “Soft Skills” In the world of Human Resources, and recruitment specifically, there has long been a distinction between “hard skills” and “soft skills.” Hard skills are those that are technical or job-specific, such as coding or accounting. Soft skills, on the other hand, are those that are…
Reclaim dominance over your Inbox Managing emails efficiently and effectively can be challenging, but with the right methodologies and tools, it is possible to reclaim your inbox and your productivity. By combining the Getting Things Done (GTD), Inbox Zero, and Working Outside the Inbox (WOTI) methodologies, you can increase productivity and decrease your reliance on…
Knowledge as an Asset In an earlier post I spoke of the future of KM and the impacts AI may have upon the industry. Now, however, I want to take a step back and talk about knowledge as a business asset and how adopting that perspective can benefit a companies’ bottom line through a deeper…
You must be logged in to post a comment.