The One Thing You Must Do for a Successful KCS Implementation
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The One Thing You Must Do for a Successful KCS Implementation

The One Thing You Must Do for a Successful KCS Implementation As a KCS (Knowledge-Centered Services) program manager, I’ve seen many first line managers focus solely on core support case driven metrics like time-to-resolution (or worse, simple case volume counts) for their teams, particularly when they are under pressure. While this is understandable, it can…

Reclaim dominance over your Inbox

Reclaim dominance over your Inbox

Reclaim dominance over your Inbox Managing emails efficiently and effectively can be challenging, but with the right methodologies and tools, it is possible to reclaim your inbox and your productivity. By combining the Getting Things Done (GTD), Inbox Zero, and Working Outside the Inbox (WOTI) methodologies, you can increase productivity and decrease your reliance on…