Posts related to writing specific rants, confusions, and successes.
Bartending and the Art of Digital Hospitality We exist in a digital information age where the concept of hospitality has taken on a new form. Just as a skilled bartender anticipates and fulfills the needs of their patrons, knowledge management professionals are now embracing the role of digital hosts, providing exceptional service in the virtual…
A Knowledge Manager Elevator Pitch As a Knowledge Manager, it can be challenging to explain our role to others. But, we know that knowledge retention is the key to organizational and company success. So, who better to wield that power than the knowledge manager, the alchemist of the information age? The Pitch “We are artists…
Content Strategy vs Content Strategy Content strategy is a vital part of any business, and it involves planning for the creation, delivery, and governance of useful, usable, and effective content about a particular topic or set of topics. There are two main areas that businesses focus on when it comes to content strategy, namely marketing…
KCS By Any Other Name… is Still Just Good KM Knowledge management (KM) is an essential aspect of any organization, regardless of whether it strictly adheres to the framework of Knowledge-Centered Services (KCS) or not. The ultimate goal of good KM practices is to ensure that content is healthy, well-organized, governed properly, and that appropriate…
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