Building a Knowledge Sharing Culture with KCS With my experience building, implementing, rebooting, and supporting KCS programs, I’ve come to a few realizations along the way. One of which is that the organization’s culture will make or break any adoption, and that leads to further failed self-service initiatives. So I want to share some of…
The future of Knowledge Management in the time of Generative AI The rise of generative AI like ChatGPT, has the potential to revolutionize the way we manage and share knowledge. It can transform the way organizations handle their knowledge management processes, leading to increased efficiency, accuracy, and personalization. However, it also presents new challenges and…
Today I had the privilege of moderating one of 6 roundtable sessions Hosted by the KCS® Academy as part of the larger Consortium for Service Innovation. My focus was on Refreshing, rebooting, or restarting a KCS® (Knowledge-Centered Services) program as I’ve had experience in all three spaces (with the addition of launching, of course). Since…
Team: As my time working directly with you all comes to a close, I wanted to leave you with some parting thoughts on my vision for future of the KCS program; to use as a common thread (if so desired) through your continued collective work growing and maturing the organization: Everything we do should be…
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