Treat your KCS Implementation as a Program – Not a Project
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Treat your KCS Implementation as a Program – Not a Project

Treat your KCS Implementation as a Program – Not a Project Why Treat KCS as a Program? The general definition delineating a project vs program is relatively simple: there’s no defined END to a program, whereas projects have explicitly defined end states. Similarly, in Knowledge-Centered Services (KCS), we don’t have an end to what we…

The Art of Objection Handling
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The Art of Objection Handling

The Art of Objection Handling In any field, handling objections is an important skill to possess. Whether it’s in knowledge management or another industry, understanding how to handle objections effectively can make the difference between success and failure. Like a painter who studies theory and practices brush strokes, handling objections also takes thoughtfulness and practice…