Why Engaging on LinkedIn Matters When I was a social business program manager working to drive individual digital eminence for my teams, I often heard them say that they don’t see the point of liking, commenting, or posting on social platforms like Twitter, Facebook, or even LinkedIn. And I understand that perspective. However, for professional…
AI in Customer Success: 5 Key Guidelines General Guidance First and foremost, it’s important to understand that AI (generative or otherwise) is not magic, it is not a panacea, a cure all to fix every ill, and it won’t take anyone’s job wholesale. AI does not create a system; it helps scale existing systems and…
5 essentials for building your personal brand on LinkedIn LinkedIn is one of the most powerful tools for professionals looking to expand their professional network, attract new job opportunities, and find potential clients. To take advantage of all that LinkedIn offers, it is vital to build a strong personal brand that showcases your unique skills,…
The Art of Objection Handling In any field, handling objections is an important skill to possess. Whether it’s in knowledge management or another industry, understanding how to handle objections effectively can make the difference between success and failure. Like a painter who studies theory and practices brush strokes, handling objections also takes thoughtfulness and practice…
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