The Art of Objection Handling In any field, handling objections is an important skill to possess. Whether it’s in knowledge management or another industry, understanding how to handle objections effectively can make the difference between success and failure. Like a painter who studies theory and practices brush strokes, handling objections also takes thoughtfulness and practice…
Prompt Engineering: The Next Job Skill, Not The Next Job As AI technology improves, the ability to use it will become a critical skill for individuals who want to stay competitive. Prompt engineering, the process of creating, developing, and refining prompts to communicate with AI models, has recently been touted as the next big job…
I’ll get to the title metaphor in a while, but first, let me start with a brief story about the hiring practices of a company long gone and a support team that has survived. Back in the day, when I was a new wet-behind-the-ears Technical Support Engineer, I was hired into a team that exhibited…
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