Bartending and the Art of Digital Hospitality We exist in a digital information age where the concept of hospitality has taken on a new form. Just as a skilled bartender anticipates and fulfills the needs of their patrons, knowledge management professionals are now embracing the role of digital hosts, providing exceptional service in the virtual…
Knowledge as an Asset In an earlier post I spoke of the future of KM and the impacts AI may have upon the industry. Now, however, I want to take a step back and talk about knowledge as a business asset and how adopting that perspective can benefit a companies’ bottom line through a deeper…
One of the keys to long-term success is the involvement in community. You’ve likely heard me say that the only value in knowledge is not in applied knowledge but rather in shared knowledge. While applied knowledge of course has some value, it is in the sharing of knowledge where real and long-term impact value is…
Blue Galaxy is an IBM idea (as @kellypuffs says in her developerWorks article: a project, movement, community, initiative; or as I say just a cool thing) to connect the subject matter experts inside and outside the firewall with others who can benefit from those connections. I was lucky enough and honoured to have been selected…
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