Building a Knowledge Sharing Culture with KCS With my experience building, implementing, rebooting, and supporting KCS programs, I’ve come to a few realizations along the way. One of which is that the organization’s culture will make or break any adoption, and that leads to further failed self-service initiatives. So I want to share some of…
Today I had the privilege of moderating one of 6 roundtable sessions Hosted by the KCS® Academy as part of the larger Consortium for Service Innovation. My focus was on Refreshing, rebooting, or restarting a KCS® (Knowledge-Centered Services) program as I’ve had experience in all three spaces (with the addition of launching, of course). Since…
(*Cross-posted to LinkedIn) In 2019 I published a blog post about feeling seen and represented at a software conference for the first time. At that time I’d never found real value from a conference but that experience showed me, in spades, a conference could indeed generate exceptional value for me. I was beside myself with…
Team: As my time working directly with you all comes to a close, I wanted to leave you with some parting thoughts on my vision for future of the KCS program; to use as a common thread (if so desired) through your continued collective work growing and maturing the organization: Everything we do should be…
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