The Top Five Minimum Viable Pieces for a Successful KCS Implementation As a prior member of the Consortium for Service Innovation, I’ve had the opportunity to participate in some great discussions about what the core pieces of a successful KCS implementation really are. After reflecting on these discussions, I’ve come up with my own list…
The Art of Objection Handling In any field, handling objections is an important skill to possess. Whether it’s in knowledge management or another industry, understanding how to handle objections effectively can make the difference between success and failure. Like a painter who studies theory and practices brush strokes, handling objections also takes thoughtfulness and practice…
Building a Knowledge Sharing Culture with KCS With my experience building, implementing, rebooting, and supporting KCS programs, I’ve come to a few realizations along the way. One of which is that the organization’s culture will make or break any adoption, and that leads to further failed self-service initiatives. So I want to share some of…
Have you ever been on a Zoom call where someone’s face was so dark you could barely see them? Or maybe the lighting was so bright behind them that you couldn’t focus on what they were saying? If so, you know how distracting and frustrating it can be. But why does good lighting matter so…
You must be logged in to post a comment.