Rebooting a KCS Program
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Rebooting a KCS Program

ByJason O'Donnell

Today I had the privilege of moderating one of 6 roundtable sessions Hosted by the KCS® Academy as part of the larger Consortium for Service Innovation. My focus was on Refreshing, rebooting, or restarting a KCS® (Knowledge-Centered Services) program as I’ve had experience in all three spaces (with the addition of launching, of course). Since…

The dark-side of social media: the chasm of polarization

The dark-side of social media: the chasm of polarization

ByJason O'Donnell

The dark-side of social media: the chasm of polarization If you’ve been reading my posts here for any amount of time, you know I am passionate about social media and the transformative powers it imbues upon us personally and in the business worlds. But social conversation also has a darker side; one which has an…