The future of Knowledge Management in the time of Generative AI The rise of generative AI like ChatGPT, has the potential to revolutionize the way we manage and share knowledge. It can transform the way organizations handle their knowledge management processes, leading to increased efficiency, accuracy, and personalization. However, it also presents new challenges and…
A business ethos that transcends industry I was recently listening to a podcast via Bet On You in which my friend Ted Pappas was interviewed about Big Bottom Whiskey and what inspired him to start the business. In this 45 minute conversation (it’s an interview but has a deep conversational tone that Ted cultivates well), he…
I’ll get to the title metaphor in a while, but first, let me start with a brief story about the hiring practices of a company long gone and a support team that has survived. Back in the day, when I was a new wet-behind-the-ears Technical Support Engineer, I was hired into a team that exhibited…
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