Building a Knowledge Sharing Culture with KCS With my experience building, implementing, rebooting, and supporting KCS programs, I’ve come to a few realizations along the way. One of which is that the organization’s culture will make or break any adoption, and that leads to further failed self-service initiatives. So I want to share some of…
WFH Day 4698: I’ve been full-time work from home for the past 12+ years. For many of you newly working from home (WFH), what you are encountering now isn’t our normal. Work in isolation is more like it. Know that this isn’t what was normal before, but can become our new normal for a while….
Two tenets for a successful social business program Ownership, and focus of vision. Those are the two recurring themes I’ve seen these past few years which are necessary to run a successful social business program; both of these will be your guiding light moving forward with any social business strategies or activities. First up is…
I had a practical lesson in the benefits of blogging on Friday morning. During a routine skip-level conversation with my program director, I was able to impress upon him some answers to his questions by referring to a few blog posts I’d published that week and prior in the past few months. Even as I…
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