I’ll get to the title metaphor in a while, but first, let me start with a brief story about the hiring practices of a company long gone and a support team that has survived. Back in the day, when I was a new wet-behind-the-ears Technical Support Engineer, I was hired into a team that exhibited…
Working Outside the Inbox- A presentation You’ve heard me talk about it before, how my colleague Kelly and I have been working towards inboxes of fewer and fewer emails. Following is a Slideshare presentation I built along with Kelly based on our prior blog posts to help evangelize the concept and distill the content into…
Yes, you. Ok, ok , ok…. *maybe* you aren’t, but I have a feeling that you probably are even if you don’t think so. Hang in here with me for a bit as I explain why I’m nearly certain you actually *are* a community manager. It isn’t JUST you, of course; we are all community managers if…
Working Outside the Inbox: Think Friday- A WOTI recap With Kelly moving on to her new role, we (she and I) thought this would make a perfect time to set another milestone on our Working Outside the Inbox (WOTI) series with some lessons learned, some failures, and some successes as well. Make no mistake though, just…
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