Building a Knowledge Sharing Culture with KCS With my experience building, implementing, rebooting, and supporting KCS programs, I’ve come to a few realizations along the way. One of which is that the organization’s culture will make or break any adoption, and that leads to further failed self-service initiatives. So I want to share some of…
Have you ever been on a Zoom call where someone’s face was so dark you could barely see them? Or maybe the lighting was so bright behind them that you couldn’t focus on what they were saying? If so, you know how distracting and frustrating it can be. But why does good lighting matter so…
There are train tracks a few miles from my house. On most days I forget they are there, as they’re far enough away that I don’t see them daily, and rarely get stuck at a crossing. I do, however, occasionally hear the horn. When the conditions are just right I will hear the blast of…
I had a practical lesson in the benefits of blogging on Friday morning. During a routine skip-level conversation with my program director, I was able to impress upon him some answers to his questions by referring to a few blog posts I’d published that week and prior in the past few months. Even as I…
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