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Customer service is easy, so why is it so hard?

April 17, 2014April 17, 2014 by Jason O'Donnell
Jason O'Donnell
The principles are easy: set the right expectations, then meet or exceed them and your clients will be happy at the least, and become champions for your product and/or company if you're really awesome. So why do so many companies fail at providing stellar customer service? Because they set expectations…
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