Posts of a work centric variety
The Top Five Minimum Viable Pieces for a Successful KCS Implementation As a prior member of the Consortium for Service Innovation, I’ve had the opportunity to participate in some great discussions about what the core pieces of a successful KCS implementation really are. After reflecting on these discussions, I’ve come up with my own list…
Redefining Customer Success Customer success is a critical asset to organizations across the business landscape, and is finally broadly recognized as such in the recent decade. As the subscription model has gained traction and spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. If…
How Content Professionals Can Stay Relevant in the Age of Generative AI: Skills for Content Professionals As Content Professionals we are facing a rapidly evolving landscape with the rise of Generative Artificial Intelligence (AI) and its various applications. As more and more companies shift to inclusion of generative AI-based solutions for their content needs, it…
The Art of Objection Handling In any field, handling objections is an important skill to possess. Whether it’s in knowledge management or another industry, understanding how to handle objections effectively can make the difference between success and failure. Like a painter who studies theory and practices brush strokes, handling objections also takes thoughtfulness and practice…
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