AI in Customer Success: 5 Key Guidelines General Guidance First and foremost, it’s important to understand that AI (generative or otherwise) is not magic, it is not a panacea, a cure all to fix every ill, and it won’t take anyone’s job wholesale. AI does not create a system; it helps scale existing systems and…
5 essentials for building your personal brand on LinkedIn LinkedIn is one of the most powerful tools for professionals looking to expand their professional network, attract new job opportunities, and find potential clients. To take advantage of all that LinkedIn offers, it is vital to build a strong personal brand that showcases your unique skills,…
The Top Five Minimum Viable Pieces for a Successful KCS Implementation As a prior member of the Consortium for Service Innovation, I’ve had the opportunity to participate in some great discussions about what the core pieces of a successful KCS implementation really are. After reflecting on these discussions, I’ve come up with my own list…
Redefining Customer Success Customer success is a critical asset to organizations across the business landscape, and is finally broadly recognized as such in the recent decade. As the subscription model has gained traction and spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. If…
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