Arc – My new browser of choice As someone who spends the majority of their workday in a browser, I’m always on the lookout for new and innovative tricks that can make my life easier opening up more time for more innovative thinking (like money; it takes time to make time). Most of the time…
Have you ever been on a Zoom call where someone’s face was so dark you could barely see them? Or maybe the lighting was so bright behind them that you couldn’t focus on what they were saying? If so, you know how distracting and frustrating it can be. But why does good lighting matter so…
Today I had the privilege of moderating one of 6 roundtable sessions Hosted by the KCS® Academy as part of the larger Consortium for Service Innovation. My focus was on Refreshing, rebooting, or restarting a KCS® (Knowledge-Centered Services) program as I’ve had experience in all three spaces (with the addition of launching, of course). Since…
(*Cross-posted to LinkedIn) In 2019 I published a blog post about feeling seen and represented at a software conference for the first time. At that time I’d never found real value from a conference but that experience showed me, in spades, a conference could indeed generate exceptional value for me. I was beside myself with…
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