Problem solver | Change agent | Quixotic thinker

A bon vivant, a boulevardier, a man about the ‘virtual town’; of various passions and pursuits who contradicts himself and contains multitudes.

I specialize in post-sales customer success, enterprise support, content strategies, and Knowledge-Centered Services (KCS). You can see my digital credentials on my Credly page.

You can find pointers to my online presences at or in the footer of this blog. Please follow me in whatever channel you’re most comfortable, if you’re so inclined. I use the AcdntlPoet alias across most all of my accounts.

Most of my content and everything you would need to know about me can be found on either of my two main websites:

Here, in blog form at
or on my whiskies tasting group site at

Professionally, I am a Knowledge-Centered Services (KCS) subject matter expert, certified in KCS v6 Practices and Fundamentals. Formerly the KCS Program Manager at Autodesk, and the IBM Support Content Strategist in the IBM Center for Support Excellence where I continued transforming the client experience and deliver industry-leading content strategies across all IBM Support business units. My passion is for customer success in the post-sales content space.   

Prior to that I was the IBM Watson Internet of Things and IBM Rational Support Social Business Program Manager. I co-authored both the Notes from Rational Support and the Notes from IBM IoT Support blogs, and curated the IBM Rational Support and IBMIoTSupport Twitter accounts and YouTube pages. Any and all posts I made while employed at Autodesk, IBM, and other employers are mine solely and do not necessarily reflect any official corporate policies, opinion, or position. 

I am also a whiskies enthusiast. As part of my love for the dram I am deeply involved as one of the co-founders of the 3 Drunken Celts‘ tasting group. My involvement there also lead me to create my own expressions as a former co-owner / chief distiller of Tualatin Valley Distilling, LLC, a now closed nano craft distillery in Hillsboro, Oregon.

I ride a motorcycle for fun and transport. I work hard and play harder. I am obdurate, sardonic, and heavily opinionated… except when I’m not. I wantonly abuse ellipses and have a deep love for the serial comma.

I have quixotic ideas and strive to be the greater fool.