Change is the only constant

Monday, August 10, 2015 Posted by


It is somewhat of a bitter-sweet day for me:


Yup, today I officially resigned my ownership of the Notes from Rational Support blog, and all other associated social accounts. I had actually transferred duties to a new team of colleagues over the past month, in part to help cover for me while I vacationed last week, but in a larger part to take the space and bring it to even higher levels of value. But today it all comes to a pivotal point where I’m letting go of my ownership access to the blog as part of my continued transition in to the IBM Internet of Things support organization where I am working on social business strategy and logistics like I did for Rational Support since 2008.

As you may have already noted from prior posts on that blog, I am leaving it in the very capable hands of Denise McKinnon and Naomi Guerrero. I couldn’t be more pleased to leave this institution in their hands, much like Kelly Smith did for me a few years back. Kelly started the blog in 2009, and drove it to great heights in the beginning, so much so that when I took the lead in 2012 (and then the reins when she transferred to newer opportunities in 2013) I was quite daunted and unsure if I could keep the blog as valuable and relevant as Kelly had. Thankfully, I saw the value climb as I pulled in other authors to aid in content creation and to provide deeper technical topics for our clients. This helped us continue the climb in value and finally saw the blog hit and maintain the #2 most viewed blog on developerWorks for the past two years running with over 17 million views to date!


My pride in what we’ve achieved with that particular blog space is hard to miss, and of course makes it even harder to step away. Even harder still is the fact that it has been part of my daily life since I began helping Kelly in 2010. But, as I noted in my farewell post on Notes from Rational Support and in the title here, change really IS the only constant, and with that I have to acknowledge my time to move on…. Thankfully, I’m not moving far!

While I no longer run the IBM Rational Support social accounts, I AM still involved in social at IBM. More specifically with the IBM Internet of Things support teams. Now I hear you asking… What IS IBM IoT Support? And THAT, my friends, is a great question!

IBM IoT Support is a team of IBMers who are now part of the new IBM Internet of Things organization supporting the tools makers like our clients need to build components and connected devices. IBM IoT Support is focused on helping our audience, the makers, with their product questions by providing content relating to the various products covered by our new division.

Through our focused support of asset management and continuous engineering tools, we are here to provide our clients with the best support in the industry; to help them be successful with the applications and components to ensure your work on the connected devices in the Internet of Things brings you the right value.

To that end I’ve been working the past few months to create a few new social channels like our Notes from IoT Support  blog, our new Twitter account, and our new Youtube channel So you can see, I’m still doing the same job just in a different division of IBM. Of course I still have my hands deep into social support strategy as well as the day-to-day administration and content curation of our social channels and often act as a consultant helping colleagues in similar spaces navigate some of the speed bumps we all encounter in social business. Turns out, that is one of my favourite parts of this job: helping others be successful in their own areas of focus, which I guess is a trait that helps me be successful in my own areas as well.

Another trip to Vancouver Island, BC

Sunday, August 9, 2015 Posted by

We just can’t seem to stay away from the island, especially when the currency exchange rate between the US and Canadian dollar is so much in our favour as US citizens. So, of course we made good use of our time and money while gallivanting around Victoria and outlying cities.

I didn’t take many photos this trip since we were really just focused on relaxing at Brentwood Bay Resort & Spa (a place that we highly recommend and is one of the main reasons we keep coming back to the island). The first 15 images and last 3 are all shot from our room’s balcony. In the middle of the gallery is a shot from a boat looking back to the resort. We did, of course do a few touristy things like tea and dinner at the Empress Hotel, a stroll through the Royal BC Museum, a sea-plane tour, some wine and cider tastings, and a nice long half-day wandering through Butchart Gardens where I shot the majority of images, ending with dinner there as well (another high recommendation if you ever find yourself on the island).

The gallery below is a cumulative representation of what I shot that is share-worthy:

Reminiscing with my day job blog posts

Friday, December 19, 2014 Posted by


In building out some year-end blog posts for my day job on Notes from Rational support, I realized how some of my thought-leadership focused posts were maintaining some nice traction. While I’ve missed a few months of posting here I thought I might collect some of those top-viewed posts to highlight, if for nothing else than posterity showing part of what I’ve been able to accomplish on NFRS (now the #2 most viewed blog on developerWorks and over 12.5 million views to date). Here’s the top 16 of my op-ed/thought leadership posts in descending order of most viewed:

Of course some of these posts are re-purposed and published from this blog as a test bed for some of my ideas around social business. Of course I’ve a lot more where those came from, which you can read by browsing through the social business category here.